Getting started

I didn't get my verification code
Check the country code next to your number, then tap Resend Code after 30 seconds. If we sent it by WhatsApp, tap Text me instead. Still stuck? Email support@mymeli.co and we'll sort it out.

Why do you ask for my birthday?
meli is for people 13 and older. If you're under 18, you'll need a parent or guardian's OK to use it.

Journeys and friends

How do I invite someone to my journey?
Open the journey, tap the invite icon at the top and share the link. If they don't have meli yet, the link helps them download it and brings them straight to your journey.

What's the difference between Supporter, Collaborator and Admin?
Supporters can see posts, react and comment. Collaborators can post too. Admins can also invite people and manage the journey.

How do I add friends?
Tap Add friend on someone's profile, or use Find people you know to see which of your contacts are on meli. They won't be notified.

Privacy and safety

Who can see my posts?
Only the people in that journey. Keep it Private so only people you invite can join, or open it so your friends and mutuals can join. Strangers never see your journeys.

How do I report or block someone?
Tap ••• on their profile and choose Report User. You can block them from there too.

Streaks, recaps and rewards

How do streaks work?
Post 2 days in a row in a journey and a streak starts on its own. You get 2 freezes a week for days you skip, and vacation mode on your streak page for when you're away.

What's a recap?
A short story of your posts in a journey. Your first one unlocks after you post on 3 different days. Only you see it, unless you share it.

What are Fammelis and melos?
Fammelis are meli's little characters and melos are meli's coins. You collect both as you use meli, and you can spend melos in the Store.

Your account

Can I edit or delete a post?
Yes. Tap ••• on your post and choose Edit Post or Delete.

How do I change my notifications?
Go to Profile → Settings → Notifications and pick what you want to hear about.

How do I delete my account?
Go to Profile → Settings → Edit Profile and tap Delete Account. It's permanent, and posts you shared in journeys with others stay visible to them. More on our Account Deletion page.

What goes away

All six current questions are replaced. "How do Meli invites work?" goes entirely (there's no invite quota anymore), and "Can I recover a deleted account?" is folded into the delete answer. The separate Contact Support block and its "within 7 days" line are replaced by the intro.